Put Your Patients' Travel Safety and Comfort First
TrustedRiders closes that gap to make rideshare services available to populations who today cannot access or reserve those services because of mobility or cognitive challenges, difficulty accessing or using rideshare apps, or uncertainty over having a stranger unconnected to local entities driving them.
Why Your Patients Need a TrustedRiders Chaperone
Improving Discharge Procedures
For those patients of any age undergoing the more than 35 million procedures performed annually at hospital outpatient departments and Ambulatory Surgical Centers (23 million at ASCs alone, expected to grow to 27 million in 2021), ranging from endoscopies to cataract surgery to pain management, there are few options short of imposing on family, friends, and neighbors (or resorting to expensive “door-through-door” services) to secure transport following a procedure.
Medicare, Medicaid, and most private insurance will not pay for outpatient procedures at an HOPD/ASC unless the patient is “discharged to the company of a responsible adult.”
TrustedRiders provides a screened, trained, and certified chaperone as a responsible adult and short-term companion to ensure safe travel home for your patients. Our chaperone eliminates the need for a driver to leave their vehicle to assist a passenger, making rideshare, other commercial transport, and volunteer driver services accessible where they might not have been before.
Missed Doctor Appointments and 911 Calls
Seniors miss doctors appointments due to transportation issues
An estimated 15%-30% of doctor’s appointments are missed by seniors due to transportation problems.
Older adults often call ambulance service for non-emergency needs
Conversion to rideshare transport to primary care providers saves transport costs and avoids more costly ER protocols.
Rideshare companies are already partnering with healthcare systems
Partnerships exist to bridge the senior transportation gap, but more can be done.
How We Help
Providing a Flexible Solution for Discharge "to the Company of a Responsible Adult"
Medicare, Medicaid, and most private insurance will not pay for outpatient procedures at an HOPD/ASC unless the patient is “discharged to the company of a responsible adult.” Currently, to meet this requirement of having a previously identified person sign a patient out and drive the patient home, there are few options short of imposing on family, friends, and neighbors (or resorting to expensive “door-through-door” services) to secure transport following a procedure. Many anesthesiologists will cancel or postpone procedures if a responsible adult has not been identified before the procedure.
TrustedRiders Service Covers a Wide Range of Procedures and Doctor's Office Visits
For those patients of any age undergoing the more than 35 million procedures performed annually at hospital outpatient departments and Ambulatory Surgical Centers (23 million at ASCs alone, expected to grow to 27 million in 2021), ranging from endoscopies to cataract surgery to pain management, many patients either must impose on family, friends or neighbors for discharge, lack anyone nearby to ask to drive them, or simply have trouble scheduling or finding a secure ride to or from procedures or doctor's office visits.
Giving You Safety and Security
TR Chaperones give patients added safety and security in trips to and from medical procedures and doctor's office visits.
TrustedRiders provides a screened, trained, and certified chaperone as a responsible adult and short-term companion to ensure safe travel home for your patients. Our chaperone eliminates the need for a driver to leave their vehicle to assist a passenger, making rideshare, other commercial transport, and volunteer driver services accessible where they might not have been before.
TR is Pre-booked for Your Patients' Rides by Our Service Working with Your Office In One Call or Email to Schedule the Day Before
For the patients' ride from your office, TR Chaperone is pre-booked in advance by TR working with your clinic or doctor's office, sparing you concern and giving you peace of mind for your patients' ride home. With the patient schedule in hand, TR will pre-book our Chaperones according to your instructions. Your office will then call TR when the patient is ready for discharge, and the TR Chaperone will be waiting at the clinic or office door (outside in accordance with current rules).
TR Checks on the Patients' Condition Upon Patients' Arrival at Home
TR Chaperones ask patients how they are doing upon arrival at the door and will report a situation that needs immediate action to the doctor's office, in a time period often quicker than a post-procedure check-in call from a nurse.
Obstacles to Senior Rideshare Use
Safety: Seniors cite background checks for drivers, legality and safety as their top reasons for not accessing rideshare apps.
Generational Resistance: Resistance to change and new things; Rideshare vehicles are not as familiar as identifiable taxis connected to local dispatch.
Technological Competence: For older people, the jump to using an app on a smartphone to request a ride can an obstacle.
The TrustedRiders Solution
Highly visible and recognizable logo
All TR Chaperones will wear vests and masks prominently featuring our logo.
On-Call Service
TR Chaperone service available on an on-call basis during daily health provider operational hours.
A Chaperone
Professionally-screened and trained, facilitates the most economical and efficient mode of transport and arrives in the rideshare car, clearly identifiable, eliminating any doubt that your ride is there!
Ability to pre-book
Patients can a car 24 hours in advance to take away the worry that there will not be a car coming or that they will forget to call in the morning.
Why TrustedRiders?
Builds on Existing Systems and Initiatives
TrustedRiders utilizes existing HIPAA- compliant rideshare platforms (we’re not reinventing the wheel).
TrustedRiders augments the existing rideshare platform with a system to allocate senior Chaperone resources, management, and accountability. This enables a premium service to be offered at a nominal cost.
National Network of Existing Senior Volunteers
Rides with People who Care About You
From Programs such as:
Who Benefits?
Health care providers
Clinics, hospitals, surgical centers
Insurance companies
Government programs
Patients
Society
Avoid no-shows
Assist with patient discharge and follow-up
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Regular checkups/follow ups reduce readmissions
Reduce incidents of catastrophic/acute care
Better health outcomes, peace of mind, and socialization
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Fewer costs to share, stronger intergenerational communities
