The TrustedRiders Innovation
TrustedRiders provides non-medical, door-through-door human support and coordination around pre-arranged trips, whether by walking or with any form of ground transportation arranged through partners.
Trained, Trusted &
Certified People
Professionally screened and trained chaperones who understand mobility needs and provide calm, respectful assistance every step of the way.
Door-Through-Door
Support
From the front door to the destination and back again, riders are never left to navigate alone. We stay with them through transitions and check-ins.
Human Care, Powered by Technology
Real people coordinate each ride, supported by smart scheduling, communication, and accountability tools that ensure follow-through.
What is A "TrustedRider"?
Our TrustedRiders are trained, certified, and background-checked to work with older adults and other at-risk populations, and receive additional instruction from mobility and care-navigation specialists. We do not operate vehicles. Our services focus on safety, guidance, and follow-through before, during, and after each journey.
Service Area | What the TrustedRider Does | Usecase | Who it Helps |
|---|---|---|---|
Telehealth Setup Assistance | Helps set up devices and log into virtual visits when in-person travel is not required. | Virtual medical or social service appointments. | Older adults and individuals unfamiliar with technology. |
Follow-Up & Wellness Check-Ins | Confirms arrival, communicates outcomes, and notes concerns for caregivers or providers. | After appointments or significant trips. | Caregivers, care coordinators, and healthcare teams. |
Discharge & Return-Home Support | Ensures safe transitions from facility to transportation to home, including inside-home arrival and handoff. | Same-day procedures, hospital or clinic discharges. | Patients, hospitals, and families concerned about post-visit safety. |
Appointment Navigation & Waiting Support | Helps check in, navigate clinics, and stay with the rider during waiting periods and transitions. | Complex medical facilities, long appointments, unfamiliar settings. | Patients who need orientation, reassurance, or mobility assistance. |
Trip Coordination & Scheduling | Helps arrange and confirm transportation with partner services, manages timing, and communicates with families and providers. | When rides involve multiple steps, caregivers, or service providers. | Families, healthcare teams, case managers, community agencies. |
Door-Through-Door Escort | Meets the rider inside the home, stays with them through pickup, accompanies them through buildings and appointments, and ensures a safe return home. | Medical visits, hospital discharges, essential errands, community activities. | Older adults, people with mobility or cognitive challenges, anyone who cannot safely travel alone. |
Enhancing Every Journey With
Confidence, Compassion, and Care.
STUDY RESULTS: Ascension St. Agnes Hospital, Baltimore, MD.
Altarum found a:
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92% Increase in Appointment and Procedure Attendance.
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2:1 ROI in cost reductions and outcome improvements.
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Savings accrued for the hospital in the first year of the program.
